PoštaSlovenije introduces cutting-edge user help tools in contact centres, either Postal Interactive Assistant or Pia, voice assistants based on the latest AI technology.
PIA has so far been the only voice assistant in Slovenia that works in Slovenia for normal conversations, and has a complete understanding of the 12 dialects of the language. Advanced language models specializing in Slovenian users provide quick and effective communication with customers across the country. This improves the user experience, reduces the time to resolve queries, and sets new standards for digital communication.
The implementation of mail interactive assistants or PIAs reduces or eliminates unnecessary queuing while also speeding up communication for customers. PIA helps customers with queries about shipment tracking status, services, price lists and general information without redirecting to other channels (such as SMS, chat, Viber).
PIA retrieves data directly from the system (the background is Pošta Slovenije’s support system, a carefully prepared knowledge base, and integration with the website). This eliminates misunderstandings and reduces the chances of errors.
With the launch of voice assistants for Matej Raspet, director of parcels and marketing at Pošta Slovenije, “Providing customers the best possible experience by showing you the latest innovative solutions like Pia Voice Assistant.” We aim to help them get the information they want even faster. We believe this technology will help improve contact center performance and increase customer satisfaction. It is an AI solution It needs to be emphasized that there is, of course, it is constantly learning and improving itself.”
The introduction of voice assistants simplifies the work of contact centre staff and reduces the workload for managers. Currently, basic information is prepared for them at the moment by AI, but they themselves can focus on more complex customer queries.
“At Pošta Slovenije, we are the first to develop such an advanced solution tailored to our Slovenian customers. PIA’s voice assistant represents a major step forward in innovation and commitment to service excellence. PIA is merely a technology It’s not innovation. It’s the future, combining advanced AI and human approaches to enable natural and intuitive communication, simplifying everyday work processes and opening up new opportunities to further upgrade the user experience.” Cegnar, general manager of Pošta Slovenije, was launched at the time of the voice assistant.
With this cutting-edge solution, PoštaSlovenije aims to provide better support to its customers and improve the user experience.
