Nigerian woman Gloria Omisor caused a disturbance at Jomo Kenyatta International Airport in Nairobi after being denied boarding. The New York Post reported that Omisor, who was traveling from Lagos to Manchester (via Paris), threw used sanitary napkins to ground staff after learning that he had no French visa required for a layover . This has led to intense debate with airline staff.
The alternative was to offer a flight to London, which intensified Omisol’s complaints. Kenya Airways reported that she was offensive with check-in staff, denied a new itinerary and demanded compensation for the disruption.
In a shocking incident, Omisor, who was menstruating at the time, is said to have made one landing on the floor, removed three used pads at the check-in counter and threw them. Videos of the argument show that she is angry and facing airline staff, insisting that she asks for sanitary towels and calls.
Crying at the staff, she said, “You provide me with a hygienic towel. You can’t take my phone. You can’t take my phone.” She also declared, “I will speak to the Minister of Finance in Nigeria, you will see.”
The visibly frustrated check-in agent said, “Choose the President of Nigeria. Call the President of Nigeria. I will not fly Kenya Airlines. I will never join the airline again.”
Kenya Airlines later issued a statement addressing the incident, making it clear that it did not cover accommodation costs for passengers who were denied boarding due to visa issues.
“Unhappy with this option, the guest requested accommodation. Kenya Airlines will not provide it if boarding is denied due to visa requirements. To ensure that the necessary documents for the trip are not required. It’s the passenger’s responsibility,” the airline said.
The statement further condemned Omisor’s actions, saying:
“During the tragic event, guests resorted to inappropriate behavior by removing and throwing three used pads at employees. We strongly condemn such behavior. We have exceptional service. We expect that all interactions are mutually based, while committing to providing. Our employees deserve to work in a safe and dignified environment, and we are staff and will not tolerate abuse from guests.
Following discussions between the Nigerian Civil Aviation Authority and Kenyan officials, authorities agreed to return Omisor to Nigeria on the same day.
“According to discussions with the station manager, passengers will return to Nigeria tonight,” confirmed the decision, confirming the decision.
