Info-Tech Research Group, a global leader in IT research and advisory, has released its Infrastructure and Operations Priorities 2025 Report highlighting key strategies for I&O leaders to navigate the rapidly changing technology landscape I’m doing it. The annual report provides practical guidance to manage SaaS growth while addressing key challenges such as leveraging automation, strengthening resilience, and technical debt and evolving labor demand I will. The report focuses on promoting long-term value, and equips I&O teams to actively transform operations in 2025 and align with the organization’s goals.
Sydney, February 10, 2025 /prnewswire/ – As IT landscape continues to evolve at an exponential pace, Info-Tech Research Group has released its latest annual report, Infrastructure and Operations Priorities 2025. From reactive support features to a proactive and strategic enabler of innovation and resilience. With actionable insights into key priorities, from automation and AI adoption to strengthening talent management and SAAS governance, the company’s research has set its I&O strategy aligned to business goals and transformative digital experiences over the next year. Provide actionable insights to provide.
“As infrastructure and operations evolve, organizations across the APAC region must take a more proactive approach to resilience, automation and governance,” he says. Sam ZamanianPrincipal Advisory Director, APAC’s Info-Tech Research Group. “As the region’s rapid digital transformation and increasing reliance on cloud and AI-driven technologies, IT leaders need to focus on building agile, scalable and secure environments. This approach includes modern and modern approaches. Not only will you invest in making, but you will need to promote stronger collaboration between I&O and the broader business to promote long-term success. What’s more, you’ll be ahead in this evolving landscape To do this, a continuous high-class skills and a culture of innovation is important.
The Infrastructure and Operations Priorities 2025 report provides a comprehensive analysis of the evolving roles of I&O teams, addressing key challenges such as maturity gaps, the complexity of SAAS governance, and automation and AI integration. It emphasizes the strategy of Based on insights from the company’s IT Talent Trends 2025 survey and the future of IT 2025 survey, the report shows that IT leaders will coordinate their I&O strategies with business goals, increase resilience for systems and the entire team, and actively collaborate. It emphasizes the need to promote innovation through These practical recommendations provide IT leaders with tools and knowledge to navigate the increasing complexity of modern infrastructure and operationality, while positioning I&O as a strategic enabler for organizational success. It’s the purpose.
“The future of I&O is in strategic partnerships, not reactive support, especially as the pace of technological change is exponentially accelerated.” Emily SgelmanSenior Research Analyst at Info-Tech Research Group and lead author of the I&O Priorits report. ‘Our 2025 report focuses on IT leaders addressing operational complexity by evaluating new technologies such as AI and automation, while building resilience across systems and teams. It emphasizes the need. By shifting from reactive operations to aggressive collaboration, I&O can provide measurable business outcomes, increase organizational agility and cement its role as a driver of innovation and strategic success.
I&O’s Info-Tech Key Insights and Findings
Based on extensive research and diagnosis including insights from the IT Talent Trends 2025 Survey and IT 2025 Survey’s future, the Info-Tech Infrastructure and Operations Priorities 2025 Report provides an overview of these key findings. I’ll explain it.
Maturity gap persistence: A significant portion of the I&O team still operates in the role of reactive support, with 43% of IT professionals self-rated maturity below this level. The Possibility of AIOPS: Artificial Intelligence for IT Operations (AIOPS) uses automation and AI power to enhance various aspects of IT operations, freeing staff for strategic initiatives, and increasing operational efficiency is considered an enabler for. SAAS Governance Challenges: As SaaS adoption grows, organizations need to address misconceptions about the shared responsibility model and ensure that data backup and governance processes are actively managed. Importance of human resource management: Maintaining and aging IT talent is important to maintaining resilience, with 70% of respondents reporting moderate to increased stress levels among I&O staff. It’s there.
Key priorities for I&O leaders in 2025
According to the Info-Tech Infrastructure and Operations Priorities 2025 report, five priorities need to be addressed to meet the demands of an increasingly dynamic IT environment:
Embracing the changing role of I&O, integrating I&O into the early stages of decision making, and embracing the transition from reactive problem solving to proactive solutions by leveraging AI and automation to streamline operations. Develop relationship management strategies: Enhance communication and collaboration with internal stakeholders and external vendors to ensure integrity of expectations, service delivery, and vendor management. Build system and overall people resilience: Create a robust I&O environment that can withstand disruption, with a focus on business continuity, disaster recovery and talent development. Manage your growing SaaS footprint: Issues related to IT challenges related to increasing dependency on SaaS solutions, and Shadow IT challenges, while ensuring proper data protection and compliance. Design-flexible and secure end-user computing solution: Supports hybrid and remote working environments with strategies such as zero-touch provisioning and device lifecycle management to increase user satisfaction.
Info-Tech’s Infrastructure and Operations Priorities 2025 report highlights the need for I&O leaders to adopt a strategic, advanced approach in 2025. vendor. The report also draws attention to the importance of empowering end users through improved service catalogues and zero-touch device provisioning. By addressing these priorities, I&O teams can position themselves as essential drivers of resilience and innovation, allowing their organizations to thrive in an age of exponential technological advancement I’ll do it.
Exclusive commentary from Info-Tech analysts and experts George Creesch and Emily Sgelmanand access the full infrastructure and operational priority 2025 report, contact us (Email protection).
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About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory companies, proudly serving over 30,000 IT and HR professionals. The company produces fair and highly relevant research and provides advisory services to help leaders make strategic, timely and informed decisions. For nearly 30 years, Info-Tech has partnered closely with our teams to provide everything you need, from actionable tools to analyst guidance, ensuring that organizations have measurable results.
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