Salesforce CEO Marc Benioff takes another shot at Microsoft CoPilot, branding the tool a “disaster” and suggesting customers don’t take the company seriously in the AI space did.
The comments came in response to Microsoft CEO Satya Nadella’s comments about the future of software-as-a-service (SaaS) platforms, which were made to Benioff on The Logan Bartlett Show.
“I think the whole concept of having a business application is probably going to collapse in the age of agents, because if you think about it right, a business application is essentially a CRUD database with a lot of business logic.” said Nadella.
In response, Benioff said Microsoft has let everyone down with its approach to AI and has largely just repackaged OpenAI’s technology.
“Customers don’t see themselves changed by this co-pilot technology,” Benioff said.
“I’ve talked to these customers, and I mean, they hardly ever use it. That’s only if they don’t have a ChatGPT license or something like that in front of them,” he adds. Ta.
While Benioff acknowledged that Microsoft is a “very good” company, he emphasized that trillions of enterprise AI transactions are delivered to customers with Salesforce and its agent AI services.
“We’re in production with thousands of customers right now, and they’re not at that level,” Benioff said.
“I think this Copilot thing was a disaster for them from a branding and validation standpoint. Customers don’t look at AI, they don’t take it seriously, and they don’t think they’re building the AI themselves. It’s not, so it shouldn’t be,” he added.
Marc Benioff is interested in co-pilot
Benioff’s recent comments are the latest in a long war of words with Microsoft over what it sees as failures in the AI race so far.
Salesforce’s CEO first criticized Copilot at the company’s Dreamforce conference in September 2024, comparing it to Microsoft’s widely derided “Clippy” tool that was included in early versions of Windows.
Benioff reinforced this comparison in a post on X just over a month later, calling the tool “Clippy 2.0” and criticizing its lack of accuracy, lack of security, and failure to deliver business value. did.
“I have yet to find anyone who has experienced transformation with Microsoft Copilot or pursued custom LLM training and retraining,” Benioff claimed.
He also slammed Microsoft’s focus on agencies earlier in the month, saying the company was in a panic and that it lacked data, metadata and enterprise security models to produce “true enterprise intelligence.” suggested that it was missing.
