A new SAP learning journey called “Applying a human-centered approach to identify and define business AI use cases” was launched in late November 2024. This allows learners to conduct customer workshops and explore, discover, and design SAP Business AI use cases to build. Uses SAP Business Technology Platform (SAP BTP).
With the rise of SAP Business AI solutions, the SAP AppHaus and SAP Solution & Innovation Experience teams collaborated to develop SAP Learning Journey, which builds on the existing SAP Business AI Explore and Design workshops. Both of these workshops are available in the Innovation Toolkit. These formats were designed based on experience gained in co-innovation projects with customers. In these projects, a diverse team of users, partners, designers, coaches, and enterprise architects worked to identify use cases in their respective business scenarios that can be enhanced and redesigned with the help of SAP Business AI. .
Karen Detken, SAP AppHaus Strategy Designer: “This initiative aims to provide executives, development teams, and innovation practitioners with a structured approach to identifying and defining AI use cases that benefit both enterprises and end users. The collaborative exercises described in this journey are detailed so that anyone, even those without extensive facilitation experience, can conduct sessions on their own. Our ultimate goal is to bring innovation to people. to make the most of the latest technology.”
Who are the learners?
This journey is designed for anyone interested in finding meaningful use cases for AI that benefit end users and businesses. Here are some scenarios of how different people in your organization can benefit from it.
Early talent Anil moves into customer-facing role
Anil has just graduated from college and joined SAP as an early-career employee. His role is in the field organization and he wants to consult customers about innovative solutions built with SAP BTP. With this goal in mind, he received training in design thinking at university.
With course materials, templates, and guidance from SAP Learning Journey, help customers identify use cases that offer great innovation potential when redesigned with SAP Business AI. For Anil, this journey is an opportunity to support new customer account teams in the context of the latest AI technologies and collaborate with customer teams through clearly explained workshop steps.
What’s more, the learning badges you earn can be shared on social media for your convenience.
Experienced account manager Sophie relies on continuous learning
To best serve her clients, Account Manager and Business Coach Sophie wants to be at the forefront of future-oriented learning. After completing her training and gaining experience with generative AI applications, she is now working with customers through this new SAP Learning Journey to evaluate business challenges that can be turned into opportunities for innovation with the help of SAP Business. We will be happy to provide you with practical assistance on how to do so. love. She hopes to achieve the ambitious goal of conducting this customer-facing workshop with customer teams to identify different use cases.
As one of the first participants to complete the course, she happily added the course badge to her various social and HR accounts as a kind of personal and unique selling point, but first, I shared a summary of key points on LinkedIn.
SAP Partner CEO Jacky wants to apply that knowledge to benefit customers
In her role as Founder and CEO of one of our SAP Consulting Partners, Jacky is always looking for the latest support and training opportunities for her team. For the new initiative “Applying a human-centered approach to identify and define business AI use cases,” Jacky was very interested in getting involved early on. This workshop will build on his fundamental knowledge of generative AI and the essential implications of this new technology, legal regulations, and other factors to consider in customer projects for customer-facing work. Added supplemental material and guidance. Immediately after completing the course, Jacky recommends SAP Learning Journey to his entire global team.
In addition, Jacky has started a task force of three volunteers and is planning roadshows to customers to share this knowledge. He believes this workshop format is a good way to stimulate customer curiosity about the innovation potential that can be unlocked with the help of SAP Business AI. Additionally, the roadshow could position his team as cutting-edge technology consultants and trusted AI advisors.
Lenny, a developer and enterprise architect, wants to learn how to work with customers early to gather requirements.
After years in traditional development work, Lenny expanded his expertise to become an enterprise architect. She enjoys interacting with customers and seeing how new SAP solutions improve their work and user experience.
In a recent meeting with his managers, Lenny heard about a new SAP learning journey for co-innovation workshops with customers, where requirements for a new solution are gathered in the first two workshop sessions. This is a direct complement to her work as an enterprise architect, where she works with customer and account teams to develop new solutions, so she’s looking forward to getting started. Lenny can’t wait to help customers design new solutions by leveraging SAP Business AI built into core business processes and existing SAP BTP landscapes.
Valuable insights useful for various purposes
Whether you’re in a similar situation as Anil, Sophie, Jackie, and Renee, or just want to explore new AI solutions, SAP Learning Journey provides valuable insights for a variety of purposes. Provide.
When asked what makes this journey unique, Mariam Lolua-Hessler of SAP Global Product and Solution Learning and Sreekanth Sreedharan of SAP Partner Solution Enablement answered: AI, this journey focuses on why we need AI in the first place. Rather, it’s important to understand the reasons behind it, and that’s what makes this training stand out. ”
What do these customers and partners have in common?
What do Advanced Micro Devices, Inc. (AMD for short), Beyond Technologies, the Syntax company, Henkel, IBM, and Mindset Consulting have in common? They all participated in the SAP Business AI Explore workshop hosted by the SAP AppHaus team. I participated for various purposes. Some companies have already identified and implemented specific AI use cases as internal innovation opportunities using SAP Business AI and built on the SAP Business Technology Platform. Other companies have used the workshop experience for their own implementation, rolled it out to their customers, and adapted the format and methodology to their own service portfolios.
Imke Vierjahn is the SAP AppHaus Communications Lead at SAP.
Image courtesy of Hyun Lee, Senior UX Design Specialist, SAP AppHaus.
