News Summary:
Strong Partnership: The first of several AI agents that Cisco has developed alongside Mistral AI as a strategic technology partner will enable Cisco Customer Experience (CX) to move towards an agent-led future. I’ll help you. AI-powered efficiency: AI update agents streamline and enhance the process of creating Cisco update teams by analyzing data from 50 sources and creating custom proposals related to customer outcomes. Strategic on-premises deployment: Custom AI models ensure data security, privacy and compliance, allowing performance tuning and cost optimization.
San Jose, California, February 10, 2025 – Cisco (NASDAQ: CSCO), a global leader in security and networking, today marks the first joint development of a strategic partnership with Mistral AI, one of Europe’s leading providers. Agents have been announced. AI solutions. AI Update Agent integrates both structured and unstructured data from over 50 signals and sources, bringing real-time sentiment analysis, summed recommendations, intelligent automation, and personalization all to customer outcomes By linking it greatly enhances and streamlines the process of creating update proposals on Cisco. Key Performance Indicator (KPI).
By automating tasks and optimizing workflows, AI update agents enable strategic focus and customer engagement, boost satisfaction and retention, and drive growth. A solution built using custom AI models will work on-premises and enhance data security, privacy, compliance, and performance tweaking and cost optimization. It is estimated that AI update agents can spend as little as 20% on creating update proposals and preparing customer engagement. This is estimated to be poised to grow as AI agents improve usage and more workflows are automated.
The new agent is the latest AI innovation for Cisco’s Customer Experience (CX) organizations, which will enable Cisco to use AI to become personalized, proactive and predictable, deliver unique results that exceed customer expectations. It continues to show how it offers it for its vision. .
“We’re committed to providing a range of customer experiences,” said Liz Centoni, Executive Vice President and Chief Customer Experience Officer at Cisco. “In addition to cutting-edge AI technology, Mistral AI shares our mission to put our customers at the heart of everything we do. AI update agents are a key milestone and we are committed to providing a way to help you. It is the first of many innovative solutions to build together. The impact on the team is important as we continue to consider opportunities to simplify and reduce work friction. Large datasets, customers’ By combining trust and Mistral’s industry-leading technology, we are moving towards shaping the future of customer and employee engagement.”
“This announcement marks another important milestone in our strategic partnership with Cisco,” said Arthur Mensch, CEO of Mistral AI. “It shows how Genai can enhance access to rich, complex sources, provide critical value to Cisco’s customers and ecosystem, and save significant time to all involved stakeholders. This achievement was made possible thanks to the exceptional talent of Cisco’s engineering team.”
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