Artificial intelligence (AI) is evolving at an incredible pace, moving rapidly from emerging technologies to influence business operations. According to MD, SAP Labs Chairman and Nasscom Chairman Sindhu Gangadharan, the main focus of AI development this year will be on agent AI and custom AI, with agent AI systems leading and autonomous agents minimal human beings You will be able to perform complex tasks. intervention. In this interview, she talks to Sudhir Chowdhary about the challenges and opportunities these technologies present to businesses. Edited excerpt:
What’s next for AI Horizon?
AI and Generation AI have made quantum leap over the past few years, marking a new era of enterprise innovation. The adoption of these technologies will allow companies to move from the proof-of-concept stage to enterprise-wide implementation to take advantage of specific benefits in areas such as process automation, hyper-personalization, real-time decision-making, and enhanced customer engagement. There is unprecedented traction. In 2025, two major trends will be focused on: Agent AI and Custom AI.
The rise of multi-agent AI systems is one of the most exciting developments. Companies that leverage agent AI can significantly outperform their competitors in operational efficiency and innovation metrics. On the other hand, the power of custom AI lies in its ability to closely align with the unique DNA of your business. It enables organizations to gain strategic advantages by solving niche issues with accuracy and scalability while ensuring alignment with business priorities.
How do custom AI solutions benefit different industries?
Custom AI strengthens your organization to extract maximum values from your data while ensuring alignment with your business goals. At SAP, we work with leading customers around the world to address their unique business challenges through tailored AI solutions. For example, in the manufacturing sector, AI-driven innovation offers competitive advantages by streamlining the procurement process and enabling maintenance of Genai-assisted industrial assets.
The financial sector addresses critical use cases such as automated dispute resolution, asset retirement obligation management, intelligent invoice processing, and AI-powered billing cycle automation. He also made great strides in the automotive industry, leveraging Genai to transform after-sales experiences and fostering innovation and operational excellence. Healthcare is another space that partners with customers to revolutionize vaccine manufacturing through cutting-edge AI tools.
What does agentization mean in the evolution of genai?
Generated AI enters the transformational stage of “agentization” that evolves from task-specific tools to specialized, interconnected AI agents. These systems have moved to a higher level of autonomy, which allows for logical reasoning and decision-making. SAP can take the lead with SAP Joule with Multi-Agent AI and embrace an interconnected AI ecosystem that drives transformation into your organization. The ability to break down organizational and data silos makes Joule stand out.
In 2025, we can witness the emergence of “super agents” and coordinate the interactions between multiple AI systems to increase collaboration, efficiency, and reliability. This advancement promises that dynamic decision-making will revolutionize industries such as healthcare, legal services and finance. These multi-agent systems allow businesses to meet unpredictable challenges with speed and accuracy.
How should businesses ensure cybersecurity preparation?
The traditional single-tier firewalls that companies once relied on are no longer sufficient to counter today’s multi-faceted attacks. Not only are businesses increasing their cybersecurity teams, they are also investing in advanced technologies that leverage AI and automation to detect and respond to threats in real time. SAP Labs India is taking a proactive stance against data breaches by implementing advanced security measures such as AI-powered threat detection, encryption protocols, and ongoing security assessments.
What is the role of AI in GCCS?
Approximately 80% of new GCCs prioritize AI/ML capabilities, highlighting the growing importance of these technologies to drive organizational growth. These centres are pioneering innovations in AI, helping global companies optimize operations and improve customer experience.
Several important trends shape the future of India’s GCC. With the rise of AI-driven automation, the emphasis on sustainability to promote environmentally responsible solutions, the rise of AI-driven automation will improve the efficiency of various functions as a whole Masu. By 2025, India will experience a surge in AI applications and significant cost savings.
Quote: Approximately 80% of new GCCs prioritize AI/ML features and highlight their role in driving growth
